Branch & ATM Accessibility
Comprehensive evaluation of branch locations and ATM networks against ADA standards — entrances, teller areas, private consultation spaces, and ATM usability.
Industries
Financial Services
Financial independence requires financial access. GAC works with banks, credit unions, and financial services firms to ensure that every client can access, understand, and manage their financial life with dignity and independence.
The Opportunity
Financial Access Is Financial Inclusion
People with disabilities are among the most financially underserved populations — not because of their financial needs, but because of barriers in how financial services are delivered. Inaccessible branches, digital platforms that screen readers cannot navigate, and communication barriers prevent full participation. Financial institutions that invest in accessibility serve a significant underserved market and fulfill their commitment to financial inclusion.
16%
Of disabled adults are unbanked
$3T+
In assets controlled by people with disabilities
97%
Of financial websites have WCAG accessibility failures
2x
More likely to report difficulty accessing financial services
Our Work
What GAC Does in Financial Services
GAC provides accessibility consulting across the full financial services experience — from physical branches and ATMs to digital banking platforms and customer communications.
Digital Banking Accessibility
WCAG 2.2 evaluation and remediation of online banking platforms, mobile apps, and digital financial tools.
Customer Communication Accessibility
Assessment of statements, disclosures, marketing materials, and customer communications for accessibility and plain language.
Staff Training
Training for branch staff, advisors, and customer service teams on disability etiquette and accessible service delivery.
Product Accessibility Review
Assessment of financial products, account opening processes, and service delivery for accessibility barriers.
Policy & Compliance Review
Review of nondiscrimination policies, auxiliary aids and services policies, and regulatory compliance.
Sectors
Financial Services We Serve
Retail Banking
Banks and credit unions — branches, ATMs, digital banking, and customer service.
Wealth Management
Investment advisors and wealth management firms — client communications and advisory services.
Insurance
Insurance companies — policy documents, claims processes, and customer portals.
Mortgage & Lending
Mortgage lenders and consumer finance — application processes and customer communications.
Fintech & Digital Finance
Digital-first financial services — app accessibility, onboarding, and user experience.
Payment Systems
Payment processors and point-of-sale systems — terminal accessibility and digital payment platforms.
Financial Access for Every Client
Contact GAC to discuss how accessible financial services design can expand your market and strengthen client relationships.