Objective Performance Measurement
A rigorous, evidence-based assessment of accessibility performance across all dimensions — free from self-assessment bias.
Services
Accessibility Benchmarking
You cannot improve what you cannot measure. GAC's accessibility benchmarking services provide organizations with a rigorous, evidence-based framework for understanding their current performance — and a structured pathway to recognized excellence.
Overview
The GAC Benchmarking Model
GAC's proprietary benchmarking model provides a four-level framework for measuring and advancing accessibility performance. From Foundation through Functional, Elevated, and Exceptional — the model gives organizations a clear picture of where they stand and what it takes to reach the next level.
What We Do
- Organizational accessibility benchmarking assessment
- GAC Benchmarking Model level determination
- Performance gap analysis and advancement roadmap
- Industry and peer benchmarking (where applicable)
- Progress benchmarking and re-assessment
- Benchmarking-informed strategy development
The Model
The Four Levels
Level 1
FOUNDATION
Awareness & Baseline
Organizations at the Foundation level have established baseline accessibility awareness and addressed fundamental requirements. This is the starting point — not the destination.
Level 2
FUNCTIONAL
Operational Integration
Accessibility is integrated into core operations, planning, and procurement. Staff are trained, practices are documented, and accessibility is embedded in how the organization works day to day.
Level 3
ELEVATED
Experience-Centered Design
Organizations at the Elevated level design experiences that are genuinely welcoming, usable, and exceptional for people with disabilities. Universal Design principles guide every decision.
Level 4
EXCEPTIONAL
Leadership & Innovation
Exceptional organizations are recognized industry leaders. They innovate, share knowledge, shape standards, and deliver experiences that others aspire to — setting the benchmark for the field.
Outcomes
What Organizations Achieve
Clear Advancement Pathway
A structured roadmap for advancing from the current benchmarking level to the next — with specific, prioritized actions.
Competitive Intelligence
Understanding of how your organization's accessibility performance compares to industry peers and leading organizations.
Progress Tracking
A framework for measuring and demonstrating progress over time — to leadership, stakeholders, and the public.
Benchmark Your Accessibility Performance
Contact GAC to discuss how accessibility benchmarking can provide the evidence base and strategic direction your organization needs.