Store Accessibility Assessments
Comprehensive evaluation of retail locations against ADA standards — entrances, aisles, fitting rooms, checkout, and customer service areas.
Industries
Accessible Retail
Every customer deserves to shop with independence and dignity. GAC works with retailers to design accessible stores, digital platforms, and customer experiences that serve every shopper — and capture the full market opportunity.
The Opportunity
The Accessible Retail Opportunity
People with disabilities and their households represent a significant and underserved retail market. When retailers create accessible experiences — in-store and online — they capture spending that inaccessible competitors lose. Accessibility is not just a legal requirement; it is a competitive advantage in a market where customer loyalty is earned through experience.
$490B
Annual U.S. spending by people with disabilities
71%
Of disabled shoppers leave if accessibility is poor
98%
Of top e-commerce sites have WCAG failures
3.4x
Spending multiplier including companions and family
Our Work
What GAC Does in Retail
GAC provides accessibility consulting across the full retail experience — from physical stores and digital commerce to customer service and supply chain.
E-Commerce & Digital Accessibility
WCAG 2.2 evaluation and remediation of e-commerce websites, mobile apps, and digital customer touchpoints.
Customer Experience Design
End-to-end accessible customer journey design — from discovery and browsing through purchase, delivery, and returns.
Staff Training
Training for retail associates and customer service teams on disability etiquette and accessible service delivery.
Accessible Store Design
Consultation on new store design and renovation projects to integrate accessibility from the start.
Policy & Communications Review
Review of return policies, customer service policies, and accessibility communications for clarity and inclusivity.
Sectors
Retail Sectors We Serve
Apparel & Fashion
Clothing retailers — fitting rooms, displays, and accessible shopping experiences.
Grocery & Food Retail
Supermarkets and specialty food retailers — store layout, self-checkout, and digital ordering.
Home & Furniture
Home goods and furniture retailers — showroom access, product displays, and delivery services.
Electronics & Technology
Consumer electronics retailers — product demonstrations, accessible technology, and digital platforms.
Luxury & Department Stores
Luxury brands and department stores — elevated accessible experiences that match brand standards.
E-Commerce & Omnichannel
Online-first and omnichannel retailers — digital accessibility and seamless cross-channel experiences.
Serve Every Shopper
Contact GAC to discuss how accessible retail design can expand your market and strengthen customer loyalty.