Accessibility does not begin when a customer enters an organization. It begins with the people who work there.
Global Accessibility Council helps organizations build workplace systems that enable employees with disabilities to participate, contribute, develop, and succeed.
GAC Workplace Accessibility™ combines organizational assessment, ADA workplace accommodation practices, HR systems, accessibility strategy, employee and manager education, Universal Design, organizational excellence, and continuous improvement.
The objective is not simply to respond to accommodation requests. The objective is to build organizations capable of responding to human differences effectively, consistently, respectfully, and sustainably.
The Full Employee Accessibility Journey
GAC evaluates accessibility throughout every stage of the employee experience.
A comprehensive evaluation of accessibility across the full employee lifecycle — from recruitment and hiring through onboarding, daily work, accommodation, and retention. Assessment areas include physical environments, digital tools, internal communications, meetings, training, performance management, remote and hybrid work, and organizational culture.
An independent evaluation of the effectiveness, consistency, accessibility, and documentation of your workplace accommodation processes — examining request pathways, manager and HR response, interactive process procedures, documentation, implementation, follow-up, and confidentiality.
A review of whether accessibility is embedded throughout human-resource systems — including HR policies, recruitment, job descriptions, essential-function documentation, performance management, leadership development, workplace technology, and disability inclusion.
Help designing or improving accommodation systems — including workflows, request procedures, manager and HR guidance, communication templates, documentation systems, follow-up protocols, escalation pathways, and effectiveness reviews. Designed around the employee experience, not administrative documentation.
A comprehensive training portfolio for every level of the organization — from executive strategy sessions to HR accommodation management, manager guidance, employee fundamentals, accessible recruiting, digital workplace accessibility, and advanced accommodation conversations.
GAC evaluates whether accommodation systems are built around eight essential qualities.
Employees and managers understand the process and their roles within it.
The process itself is accessible to employees with disabilities.
Similar situations are handled similarly across the organization.
Requests are acknowledged and processed without unnecessary delay.
The interactive process and decisions are appropriately recorded.
Each accommodation is evaluated based on the individual's specific functional needs.
Employees are treated with dignity throughout the process.
The organization tracks and evaluates accommodation effectiveness over time.
Note: GAC provides organizational accessibility consulting, process assessment, education, and best-practice recommendations. GAC does not provide legal representation or legal advice. Organizations should consult qualified legal counsel for legal guidance.
Designed for senior leadership — connecting workplace accessibility to organizational performance, culture, and competitive advantage.
Designed for HR professionals and accommodation coordinators — covering the interactive process, documentation, and effective decision-making.
Practical education for supervisors and managers — covering their role, responsibilities, and how to respond effectively and respectfully.
Accessibility fundamentals for the broader workforce — building awareness, inclusion, and a culture of belonging.
Equipping talent acquisition professionals to design and conduct accessible, equitable hiring processes.
Practical training for creating accessible digital content, running inclusive meetings, and communicating effectively with all employees.
For organizational leaders committed to building accessibility into strategy, culture, and operations.
Integrating communication, conflict management, organizational behavior, problem-solving, and effective interactive-process practices for challenging situations.
GAC applies its organizational benchmarking framework to workplace accessibility — giving organizations a clear picture of where they stand and a structured pathway toward excellence.
Are fundamental workplace accessibility and accommodation systems established? Organizations at this level have addressed basic legal requirements and created initial accommodation pathways.
Can employees actually use the systems successfully? Accommodation processes work consistently, managers are trained, and accessibility is embedded in core HR operations.
Is accessibility embedded into HR, leadership, technology, management, operations, and organizational culture? The organization proactively designs for human variability.
Does the organization anticipate human variability and create an employee experience characterized by choice, dignity, flexibility, usability, belonging, and opportunity?
GAC is developing a technology platform designed to help organizations manage workplace accessibility and accommodation processes more effectively — built for organizations, HR teams, managers, accommodation professionals, and employees.
Allows employees to request accommodations, describe functional needs, communicate with accommodation professionals, view request status, and evaluate whether accommodations are working.
Enables HR professionals to receive and assign cases, track status, document the interactive process, record decisions, monitor effectiveness, and generate organizational metrics.
Provides managers with role-appropriate information — implementation instructions, guidance, training access, and confirmation tools — without exposing confidential employee medical information.
A searchable resource for accommodation possibilities, accessibility solutions, assistive technology, and workplace modifications — supporting individualized decision-making.
Technology to help HR professionals navigate the accommodation process from request through follow-up — supporting professional judgment without making legal determinations.
Aggregated data on request volumes, response times, accommodation types, and process effectiveness — designed to protect employee confidentiality while enabling organizational improvement.
Privacy & Security: Because the platform will involve confidential employment, disability, and medical information, privacy and security are foundational requirements. The system is designed around Privacy by Design, Accessibility by Design, Security by Design, Role-Based Access, Data Minimization, and Confidentiality.
Workplace accessibility is not only the right thing to do — it creates measurable organizational value.
Organizations cannot credibly promise accessibility to the people they serve while overlooking accessibility for the people who make that service possible. GAC helps organizations build accessibility from the inside out.
Whether you are assessing your current systems, redesigning your accommodation process, or building a comprehensive workplace accessibility program — GAC provides the expertise to help you do it well.
